A small task deserves a clear explanation

Helping with a bill?
Start here.

One payment, someone else’s account, and a few important boundaries. Our reading room makes the details easier to follow.

The guest-payment notebook

The main guide

If you search for “metro guest” while trying to pay a phone bill, the useful destination is Metro’s own guest-payment entry.

Helping someone

Helping with a phone bill can be a small, generous task.

Before Continue

The Metro guest entry asks for a phone number and a confirmation of that number.

Before you pay

The person paying and the person using the account may have different information.

Privacy in practice

A borrowed laptop or shared tablet may be convenient when a phone has no service, but it changes the privacy decisions around a payment.

After the payment

The last useful step in a guest payment is often a short conversation.

Troubleshooting

A stalled guest payment creates two separate problems: the immediate screen is unhelpful, and you may not know whether money moved.

Understanding guest

The word “guest” usually describes an access route, not a promise of anonymity.